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FORUMAUTO PARTS

Returns & cancellation

We want you to be happy with your part. This page explains your rights and how returns work.

eBay purchases

Orders placed through our eBay listings are governed by eBay’s returns process and the eBay Money Back Guarantee. Open a return request on eBay and we will handle it promptly.

Your 14-day right to cancel (distance sales)

If you buy from us at a distance as a consumer, you have the right under the Consumer Contracts Regulations 2013 to cancel your order for any reason within 14 days of receiving the part. To cancel, tell us in writing (WhatsApp or email) within that period. You then have a further 14 days to return the part to us.

  • The part must be returned unused, unfitted and in its original condition and packaging, with any fixings, accessories or documentation included.
  • You are responsible for the cost of return postage and for packing the part so it arrives undamaged, unless the part is faulty or not as described (see below).
  • We may make a deduction from the refund if the value of the part has been reduced by handling beyond what is necessary to inspect it — for example, if it has been fitted, marked or damaged.
  • We will refund the price paid, plus the basic delivery charge you paid, within 14 days of receiving the part back (or of you providing proof of return, if earlier). Refunds go back to the original payment method.

Faulty, damaged or not-as-described parts

If a part arrives damaged, is faulty, or is not as described, contact us as soon as possible (ideally within 48 hours for transit damage, with photos). Under the Consumer Rights Act 2015 you are entitled to a repair, replacement or refund, and we will cover reasonable return costs. Please do not fit a part you believe is faulty or incorrect.

Fitment

We do our best to confirm fitment before you buy — send your registration or VIN on WhatsApp and we will check. If a part turns out not to fit your vehicle despite our confirmation, we will accept it back for a full refund including return postage. If you ordered without checking and the part does not fit, the 14-day cancellation right above applies.

Collection purchases

If you inspect and pay for a part in person at collection, this is not a distance sale and the 14-day cancellation right does not apply. Your statutory rights regarding faulty or misdescribed goods are unaffected.

How to return a part

  1. Message us on WhatsApp 07308 614 008 or email forum.auto.parts.uk@gmail.com with your order reference and reason (or open an eBay return).
  2. We will confirm the return address and, for large items, arrange collection or a courier quote.
  3. Pack the part securely (original packaging where possible) and send it tracked, or return it in person to our Shrivenham or Wokingham location by appointment.
  4. We will inspect it and process your refund within 14 days of receipt.

This policy does not affect your statutory rights. Business details: contact page.